Your Privacy Matters
at 98prk

1 Who We Are

98prk is an online casino and sports betting platform serving players across Pakistan. The platform operates under an international gaming licence and is accessible via https://98prk.org. References to "98prk", "we", "us", or "our" in this Privacy Policy refer to the operator of the 98prk platform and its duly authorised representatives.

As the operator of the 98prk platform, we act as the data controller in respect of the personal information you provide to us when registering, using our services, or communicating with our support team. This Privacy Policy applies to all personal data collected through the 98prk website, mobile browser interface, communications, and any associated services.

2 Information We Collect

98prk collects personal information from you through several channels — directly from you when you register or communicate with us, automatically as you use the platform, and in limited circumstances from third-party verification and payment providers. The categories of personal data we collect include:

We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. Where such information is incidentally shared with us through support communications, it will not be processed for any purpose beyond resolving the immediate query.

3 How We Use Your Information

98prk uses the personal data we collect strictly for defined, legitimate purposes directly related to the operation of the platform and our obligations to you as a player. The primary purposes for which your data is processed include:

• Account Management: Creating, maintaining, and securing your 98prk player account, including authentication and access control;
• Identity and Age Verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration;
• Transaction Processing: Processing deposits, withdrawals, and bonus credits in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and supported cryptocurrency methods;
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and responsible gaming regulations as required by our international gaming licence;
• Customer Support: Responding to queries, resolving disputes, and providing assistance via Live Chat and email in both English and Urdu;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, and other security threats;
• Platform Improvement: Analysing usage patterns and technical performance data to improve the 98prk platform's functionality, speed, and player experience;
• Marketing Communications: Where you have given explicit consent, sending promotional emails or notifications about offers, bonuses, and new features at 98prk. You may withdraw this consent at any time.

4 Legal Basis for Processing

Every instance of personal data processing by 98prk is grounded in one or more of the following recognised legal bases:

1. Performance of Contract: Processing necessary to fulfil our obligations to you under the Terms and Conditions you accepted at registration — including account management, transaction processing, and delivering the games and services you use;
2. Legal Obligation: Processing required to comply with applicable laws and the requirements of our international gaming licence, including AML checks, KYC verification, and responsible gaming obligations;
3. Legitimate Interests: Processing carried out in pursuit of our legitimate business interests — such as fraud prevention, platform security, and internal analytics — where these interests are not overridden by your privacy rights;
4. Consent: Processing based on your freely given, informed, and specific consent — primarily in relation to direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where 98prk relies on legitimate interests as a legal basis for processing, we carry out a balancing assessment to ensure that your fundamental privacy rights are adequately respected and protected.

5 Sharing Your Information

98prk does not sell or rent your personal information to any third party. We share your data only in the following limited and clearly defined circumstances:

• Payment Processors: Your financial data is shared with payment service providers such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to facilitate your deposit and withdrawal transactions;
• Identity Verification Providers: CNIC details and identity documents may be shared with licensed third-party KYC verification services to confirm your identity and age;
• Game Content Providers: Certain usage data (such as session IDs and game tokens) is shared with licensed game developers and providers to facilitate gameplay. These providers do not receive your personally identifiable information;
• Regulatory and Law Enforcement Authorities: We may be legally required to disclose certain information to regulators, law enforcement agencies, or courts in Pakistan or internationally, in response to lawful requests or to comply with our licensing obligations;
• Anti-Fraud and AML Services: Transaction and identity data may be shared with specialist fraud prevention or AML screening services where required by our compliance programme;
• Business Transfers: In the event of a merger, acquisition, or sale of the 98prk business or its assets, your personal data may be transferred to a successor entity, subject to equivalent privacy protections.

All third parties with whom 98prk shares personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to us.

6 Cookies and Tracking Technologies

The 98prk website uses cookies and similar tracking technologies to ensure the platform operates correctly, to remember your preferences, and to understand how players interact with the site. Cookies are small data files stored on your device when you visit the 98prk website.

The categories of cookies used on the 98prk platform are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session management, authentication tokens, and security cookies. These cannot be disabled without affecting core functionality;
• Performance and Analytics Cookies: Collect anonymised information about how players use the platform — pages visited, time spent, and error messages encountered — to help us improve the platform experience;
• Functionality Cookies: Remember your language preference, game settings, and other personalisation choices to enhance your experience on return visits;
• Marketing Cookies: Used only where you have given consent, to track engagement with promotional communications and display relevant offers.

You may manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the 98prk platform. Instructions for managing cookies are available in the help documentation of all major browsers.

7 Data Retention

98prk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

• Active Account Data: Retained for the full duration of your account's active lifetime plus a minimum of five (5) years after closure, to satisfy anti-money laundering and gaming regulatory record-keeping requirements;
• Transaction Records: Financial transaction data is retained for a minimum of seven (7) years in line with standard accounting and AML compliance obligations;
• KYC and Identity Documents: Retained for five (5) years following account closure or the date of last transaction, whichever is later;
• Support Communications: Live chat transcripts and email correspondence are retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Records of marketing consent are retained for as long as you hold an active account and for two (2) years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted from our systems or anonymised in a manner that prevents re-identification, in accordance with our internal data disposal procedures.

8 Data Security

98prk takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 98prk platform;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Strict role-based access controls limiting data access to authorised personnel only;
• Regular security assessments and penetration testing of the platform infrastructure;
• Multi-factor authentication requirements for internal administrative access;
• Continuous monitoring for suspicious activity, intrusion attempts, and data anomalies.

While 98prk takes all reasonable precautions to protect your data, no system can be guaranteed to be 100% secure. You also play an important role in keeping your account secure — please use a strong, unique password for your 98prk account and never share your login credentials with anyone. Contact our support team immediately if you believe your account has been compromised.

9 Your Rights

As a player using the 98prk platform, you have the following rights in respect of your personal data. 98prk is committed to honouring these rights promptly and without undue bureaucratic burden:

• Right of Access: You may request a copy of the personal data 98prk holds about you, including information on how it is used and with whom it has been shared;
• Right to Rectification: If any personal data held by 98prk is inaccurate or incomplete, you have the right to request that it be corrected without undue delay;
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Note that this right may be limited where 98prk is required to retain data for legal or regulatory compliance purposes;
• Right to Restrict Processing: You may request that 98prk temporarily restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved;
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time;
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact the 98prk support team via Live Chat or by email. Requests will be acknowledged within 5 business days and responded to fully within 30 days. Verification of identity will be required before any data access or deletion request is processed.

10 Children and Minors

The 98prk platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. If you are under 21 years of age, you must not use this platform or submit any personal information to 98prk.

If 98prk becomes aware that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. Any deposits made by such an individual will be handled in accordance with our Terms and Conditions and applicable regulatory requirements.

If you believe that a minor may have created an account or submitted personal data to 98prk, please contact our support team immediately at [email protected]. We take underage access to gambling platforms extremely seriously and will investigate all such reports promptly.

11 Changes to This Policy

98prk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the requirements of our gaming licence. When material changes are made, the revised policy will be published on this page with an updated effective date.

Where changes are significant and likely to materially affect your rights or the way in which we use your data, 98prk will take reasonable steps to notify registered players — for example via email or an in-platform notification — prior to the changes taking effect. Your continued use of the 98prk platform following the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 98prk protects your personal information. The date shown at the top of this document always reflects when the policy was last substantively reviewed or updated.

12 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your personal information is being handled by 98prk, please reach out to our support team using the contact details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 on the 98prk website, in both English and Urdu
• Response Time: All privacy-related queries are acknowledged within 5 business days and resolved within 30 days

If you are not satisfied with 98prk's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority or dispute resolution body specified under the terms of our international gaming licence. Details of the applicable authority are available upon request from our compliance team.